Dana Chisnell in her talk at From Business to Buttons – Democracy is a design problem. Into design? Into democracy? Into justice? Have a look at this talk!
Dana Chisnell – Professor at Harvard Kennedy School & Co-director of Center for Civic Design – is an expert in civic design. She’s done work for National Institute of Standards and Technology into the use of language in instructions on ballots and work on standards. She worked with testing for poll worker documentation for the Voluntary Voting System Guidelines.
She is also an expert in plain language and usability for older adults, including ground-breaking work at AARP that was the basis for several requirements in the Web Content Accessibility Guidelines (WCAG).
She teaches design in government at the Harvard Kennedy School of Government, and last year polished off a 2-year stint as “generalist problem solver” for the United States Digital Service in the Obama White House, doing user research and civic design across agencies. Read our interview with Dana.